After successful test run, retail giant Sears, Roebuck and Co. is installing between 700 and 1,000 of IBM's Network Stations to run its delivery and customer-service applications. Steve Rutkowski, director of direct delivery systems at Sears, said the company turned to Network Station Series 1000, IBM's version of Sun's Java Station, because it packs a high-powered PC processing punch but is highly manageable and simple. "We think we see some benefits with this because we get all the capabilities of a PC without the full-blown expenses," Rutkowski said.
Sears wants to develop an internet-based application using Java that will let customers track their deliveries and service. That could eliminate about 40 percent of the calls to service representatives, according to Rutkowski, who noted that the company makes 4 million deliveries per year from more than 100 service centers across the country.
Observers said ready to go Java-enabled productivity applications, like Lotus Development's Java-based Esuite productivity software suite, which comes free with IBM's Netwrok Stations and a strong showing by pilot test users of network computers are assuring users that lower prices and support costs don't have to add up to limited functionality and slower performance. To date, those issues have been the biggest stumbling blocks to network computer adoption.
a. Why is Sears moving to network computers?
b. What are the business benefits and limitations of using network computers?
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A. because they see some benefits with this because they can get all the capabilities of a PC without the full-blown expenses.
B. Benefits: improve communication by connecting computers and working on standardized systems, so that:
- staff, suppliers and customers are able to share information and get in touch more easily
- sharing information can make your business more efficient - eg networked access to a common database can avoid the same data being keyed multiple times, which would waste time and could result in errors
- staff are better equipped to deal with queries and deliver a better standard of service as a result of sharing customer data
Limitations:
-Whether it is the source of a broadcast storm or a customer experiencing intermittent network problems, being able to quickly locate a device within the network is critical. This session covers ways to determine where a device is connected and the health of that network connection. Learn how to quickly identify networks, devices and problems.
a. Why is Sears moving to network computers?
They think that they see some benefits with this because we get all the capabilities of a PC without the full-blown expenses and also for the customer for theme to track the services of the company.
b. What are the business benefits and limitations of using network computers?
BENEFITS
* Can communicate easily to the customer and to the company.
* Transaction process well be faster.
* Customer can track the services of the company.
* Customer well no longer go to the company branch they well just used an internet to order.
* Fast Reliable customer service.
LIMITATIONS
* Power Consumption high.
Sears, Roebuck and Company: Moving to network Computers
a. Why is Sears moving to network computers?
- because it packs a high-powered PC processing punch but is highly
manageable and simple. they see the benefits that they get and
all the capabilities of a PC without the full-blown
Sears wants to develop an internet-based application using Java that
will let customers track their deliveries and service. That could
eliminate about 40 percent of the calls to service representatives.it is
very great move for the Sears to move to network computers.
b. What are the business benefits and limitations of using network computers?
- the business benefits of having the network computers are all your work can
be ease and you can save a lot of time because you can get the information
you need without going anywhere else.
Sears,Roebuck and Company:Moving to Network Computers
a. Why is Sears moving to network computers?
.
Sears wants to develop an internet-based application using Java that will let customers track their deliveries and service. That could eliminate about 40 percent of the calls to service representatives.
b. What are the business benefits and limitations of using network computers?
The business benefits of using this is that network computers are assuring users that lower prices and support costs don't have to add up to limited functionality and slower performance. Other benefits is that it can get all the capabilities of a PC without the full-blown expenses.
On the other hand its limitation of using the network computers if ever a trouble happen in the network or if the network down all the computers and other important documents that is connected to it will also be affected.
a. Why is Sears moving to network computers?
Sears is moving to network computers because they think some benefits without full expenses. The IBM also assure them that they will not suffer from slow performance. They also believe that they can lessen 40 percent of the calls to service agents. This means that the percentage of having a computer defection can lessen also by using network computer.
b. What are the business benefits and limitations of using network computers?
It can give a low expense in terms of encountering a problem. Using a network computer it can also save your time. You can share your file to the other computer. You can also communicate using a computer. It can experience of having problems like if you use a ring topology, if one computer has an error the network you have will net work.
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